Refund policy

Returns & Refunds

Luvocoa Chocolatier

At Luvocoa Chocolatier, every chocolate is handcrafted in small batches using the finest ingredients. Because our creations are perishable and made-to-order, we follow a carefully designed return and refund policy to ensure fairness and product quality.

✧ No Return Policy

Due to the delicate and perishable nature of chocolates, we do not accept returns or exchanges once an order has been delivered.

✧ Refund Eligibility

Refunds or replacements may be considered only in the following cases:

• The product was damaged beyond conception.

• The wrong item was delivered

• The order was missing items

To request support, please contact us within 24 hours of delivery with:

Clear photos/videos of the package and products

Order details and contact information

Our team will review the request and offer a suitable solution, which may include replacement, store credit, or partial refund.

✧ Non-Refundable Situations

Refunds cannot be issued in these situations:

• Slight melting or softening due to weather conditions

• Incorrect address provided by customer

• Delivery delays caused by courier services

• Personal taste preferences

We take every precaution with insulated packaging to preserve freshness during transit.

✧ Order Cancellation

Orders can be cancelled only if they have not yet been prepared or dispatched.

Customized or event orders cannot be cancelled once production has begun.

✧ Refund Timeline

Approved refunds will be processed within 5–7 business days to the original payment method or as store credit.

We are committed to delivering an exceptional chocolate experience. If you have any concerns, please reach out—we are always happy to help.

Thank you for trusting Luvocoa Chocolatier.